CommPulse

I'm in a rough spot. We got a tooth to tail ratio of 1: 229 and a user to ticket ratio of 1: 1.08. On top of this I have projects (because we lost our technicians I'm pulling double duty with another person as both "systems engineer" and service desk) and more responsibilities on the way from the dev ops team. About 1/4 of these tickets are a business process that shouldn't be our responsibility and can and will be automated sometime in the next year but that's too far out. The situation is bad but it would be immensely more bearable if we had our user base under control. They ignore self help guides and processes to get support. I've had some who got my personal phone number and called and texted me directly after hours. We can't get real privacy or peace as users will ignore signs that we are in sensitive security meetings and walk in or if we lock the door they will repeatedly beat on it until we open sometimes. Shoot, I had 2 users follow me into the bathroom with their computers trying to get help for stuff that really was not urgent. We have a self service portal too that based on reporting would address a bit over half the tickets we get if people used it in its current state (that's ofc assuming they actually used it perfectly which I understand they wouldn't) . We just can't get any buy in on getting users under control. My manager is a nice guy who doesn't want to cause waves and is conflict adverse. His boss 1) doesn't care about the service desk at all and 2) has a standing policy of "the business pays us, they can approach us however they want". His boss is so high up I don't even know if he actually works at our company (were a subsidiary). I've gotten some support in the most extreme examples but nothing concrete. I know the easy answer is leave but short of that is there anything I can do on my side to get this user base under control? I know from experience that if I set boundaries around ticket handling to anyone below the rank of director I won't get flak from leadership so long as it's reasonable and I'm not refusing to help. submitted by /u/Ok-Research7922 [link] [comments]

I'm running into an Intune compliance issue and was wondering if anyone has seen this before. I have several Lenovo X1 Carbon Gen 14 laptops that are Microsoft Entra ID joined with an Intune compliance policy that requires BitLocker and Secure Boot using device health compliance checks. The strange part is that the laptops have TPM 2.0, Secure Boot is enabled, and BitLocker is fully enabled and verified. I also have previous X1 Carbon models with the same configuration that are reporting as compliant without any issues. In Intune, both BitLocker and Secure Boot show an error: 2016345708 (Syncml(404): The requested target was not found). However, the other device health checks are reporting compliant (firewall, antivirus, encryption of data). I checked the Device Health Attestation registry key and the value is 'FFFF' HKLM\SYSTEM\CurrentControlSet\Services\TPM\WMI\HealthCert\Store\has.spserv.microsoft.com`, and the `Status` value is `FFFF`. I also ran the Tpm-HASCertRetr scheduled task, but it still shows 'The system cannot find the file specified'. I've rebooted the device multiple times and forced several Intune syncs, but the issue persists. Any ideas on what else I should check would be appreciated. submitted by /u/thrill_1 [link] [comments]

I am going through the below article regarding the centralized logging mechanism in GCP https://cloud.google.com/blog/products/devops-sre/how-to-centralize-log-management-with-cloud-logging https://docs.cloud.google.com/logging/docs/central-log-storage#create-org-sink The articles say below steps create log bucket in the destination project. create a log sink in the destination project pointing to the above log bucket create an aggregated sink (either at org or folder level) as per requirement. give permission to the aggregated sink's service account to the destination project. I have a question at point number 3 above. The articles do not say how to link the log sink created in point 2 and aggregated sink created in point 3. I assume below flow aggregated sink ---> destination project log sink ----> destination project log bucket but not sure how to link aggregated sink to send logs to destination project sink. also, 2)for example ,can we create one aggregated sink per environment and link it to corresponding log sink at destination project. i could not find that step Please suggest submitted by /u/suryad123 [link] [comments]

I want to connect my java app running on azure app service and azure databricks pipeline to a on prem sql server. The server is currently accessible by a corporate vpn. How can I achieve this. Please provide steps. submitted by /u/KingofMirzapurr [link] [comments]