How do you reduce repetitive IT support questions?
by ConnectHoney42
I'm part of our internal IT team and it feels like we answer the same questions every single day. Password resets, VPN setup, printer connections you name it. We already have documentation but most people don't seem to read it before opening a support ticket. I'd love to reduce these repetitive requests without making documentation more complicated. Has anyone found something that actually works? submitted by /u/ConnectHoney42 [link] [comments]